rabjee Privacy Policy

This Privacy Policy ("Policy") is issued by rabjee ("rabjee", "we", "us", "our") and applies to all personal data collected and processed in connection with your use of the rabjee website at https://rabjee.biz and all related services, features, and content available through the Platform (collectively, the "Platform").

This Policy explains what personal data we collect from you, how and why we use it, with whom we may share it, how long we keep it, and what rights you have in relation to it. We encourage you to read this Policy carefully before using the Platform. By registering an account, making a deposit, or otherwise using the rabjee Platform, you acknowledge that you have read and understood this Policy.

This Policy should be read alongside the rabjee Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference. In the event of any inconsistency between those documents and this Policy on matters specifically relating to data privacy, this Policy shall prevail.

rabjee collects personal data through several channels: directly from you when you register an account or contact support, automatically when you interact with the Platform, and — in limited circumstances — from trusted third-party sources such as identity verification providers and payment processors.

The categories of personal data we collect are outlined in the table below:

rabjee uses the personal data we collect for the following specific and defined purposes. We do not use your data for any purpose that is incompatible with the original reason it was collected without first obtaining your consent.

• Account Registration and Management: To create and maintain your rabjee player account, verify your identity, process your login, and manage your account settings and preferences.
• Identity Verification (KYC): To verify that you are at least 18 years of age and to confirm the accuracy of the personal information you have provided, in compliance with applicable anti-money laundering obligations.
• Payment Processing: To process deposits made via bKash, Nagad, Rocket, Upay, and bank transfer, and to process withdrawal requests to your nominated payment method.
• Platform Provision and Personalisation: To deliver the games, betting markets, bonuses, and other features of the Platform, and to personalise the experience where you have indicated relevant preferences.
• Customer Support: To respond to your queries, complaints, and requests submitted through live chat, email, or other support channels.
• Responsible Gaming Compliance: To monitor your gaming activity for indicators of problem gambling and to administer responsible gaming tools such as deposit limits, session limits, and self-exclusion where requested.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, cheating, collusion, bonus abuse, and any other conduct prohibited by the rabjee Terms & Conditions.
• Legal and Regulatory Compliance: To fulfil obligations imposed by applicable law, including the retention of transaction records for the periods required under anti-money laundering regulations.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about rabjee — but only where you have expressly opted in to receive such communications. You may unsubscribe at any time.
• Analytics and Platform Improvement: To analyse usage patterns, identify technical issues, and improve the performance, content, and usability of the Platform on an aggregated or anonymised basis.

rabjee processes your personal data on one or more of the following legal grounds, depending on the specific processing activity involved:

• Contractual Necessity: Processing is necessary to perform the contract between you and rabjee — specifically, to provide the Platform services you have registered for, including account management, game access, and payment processing.
• Legal Obligation: Processing is necessary for rabjee to comply with applicable legal obligations, including anti-money laundering regulations, age verification requirements, and record-keeping mandates.
• Legitimate Interests: Processing is necessary for the legitimate interests of rabjee, including fraud prevention, Platform security, responsible gaming monitoring, and improving the quality of our services — provided those interests are not overridden by your fundamental privacy rights.
• Consent: Where processing is based on your consent — such as for direct marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Withdrawal of consent may be done via account settings or by contacting support.

rabjee does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

• Payment Processors: We share relevant financial and identity data with payment service providers — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other partner financial institutions — solely to process your deposit and withdrawal transactions.
• Identity Verification Providers: We may share identity documents and personal details with specialist KYC and age verification service providers to confirm your eligibility to use the Platform.
• Game Technology Providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical and account data (such as player session tokens) that is necessary to deliver their games within the rabjee Platform. These providers are contractually prohibited from using your data for any purpose other than game delivery.
• Legal and Regulatory Authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are required to do so by applicable law, a binding court order, or a lawful regulatory request.
• Fraud Prevention Services: We may share data with anti-fraud and anti-money laundering screening services where there is a reasonable suspicion of fraudulent activity or financial crime.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of the rabjee business, your personal data may be transferred to the relevant successor entity as part of that transaction, subject to equivalent privacy protections.

rabjee uses cookies and similar technologies (such as web beacons and local storage objects) on the Platform. Cookies are small text files stored on your device that help us recognise you across sessions, maintain your login state, and understand how the Platform is being used.

We use the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They enable core features such as maintaining your login session, remembering your account preferences, and securing your connection. These cookies cannot be disabled without significantly affecting Platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymised information about how visitors use the Platform — for example, which pages are visited most frequently, where users come from, and whether error messages are encountered. This data helps us improve Platform performance and usability.
• Functionality Cookies: These cookies remember choices you make (such as preferred language or display settings) to provide a more personalised experience on return visits.
• Targeting & Marketing Cookies: These cookies may be used to deliver relevant promotional content and to measure the effectiveness of marketing campaigns. They are only set with your prior consent.

You can manage or disable cookies through your browser settings. Most modern browsers allow you to block or delete cookies via the browser's privacy or security settings. Please note that disabling strictly necessary cookies may affect your ability to log in or use certain features of the Platform.

rabjee stores personal data on secure servers protected by industry-standard technical and organisational security measures. All data in transit between your device and the rabjee Platform is protected by SSL/TLS encryption. Data at rest is stored using encrypted storage systems with access controls limited to authorised personnel on a strict need-to-know basis.

rabjee's security measures include, but are not limited to:

• SSL/TLS encryption for all data transmissions between players and the Platform.
• Encrypted storage of passwords — passwords are never stored in plain text.
• Two-factor authentication options available to players for enhanced account security.
• Regular security audits and vulnerability assessments of the Platform infrastructure.
• Role-based access controls limiting staff access to personal data to those with a legitimate operational need.
• Incident response procedures to detect, investigate, and respond to data security events in a timely manner.

While rabjee takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the event of a data security incident that materially affects your personal data, rabjee will notify affected players in accordance with applicable legal obligations.

rabjee retains personal data for as long as is necessary to fulfil the purposes for which it was collected, taking into account the nature of the data, the purpose of processing, and any applicable legal retention obligations.

• Active Accounts: Personal data associated with an active player account is retained for the duration of the account's active status and for a period following account closure as required by applicable law.
• Financial Transaction Records: Transaction records, including deposit and withdrawal history, are retained for a minimum of five (5) years following the date of each transaction in compliance with anti-money laundering record-keeping requirements.
• KYC and Identity Documents: Copies of identity documents submitted for KYC verification are retained for a minimum of five (5) years following account closure or the last transaction date, whichever is later.
• Support Communications: Customer support chat logs and email correspondence are retained for a period of three (3) years following the resolution of the relevant query or complaint.
• Analytics Data: Aggregated or anonymised analytics data, from which individual players cannot be identified, may be retained indefinitely for Platform improvement purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with rabjee's internal data lifecycle procedures.

As a rabjee player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact the rabjee support team via on-site live chat or by email at support [at] rabjee.biz. We will respond to all valid requests within 30 days of receipt.

• Right of Access: You have the right to request a copy of the personal data rabjee holds about you, along with information about how it is used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data. This right is subject to overriding legal obligations — for example, we cannot delete transaction records that we are legally required to retain.
• Right to Restrict Processing: In certain circumstances, you have the right to request that we limit the processing of your personal data — for example, while the accuracy of the data is being contested.
• Right to Data Portability: Where processing is based on your consent or on a contract, you have the right to receive a copy of the personal data you provided to us in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing emails), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
• Right to Object: You have the right to object to processing of your personal data where that processing is based on our legitimate interests, including profiling for direct marketing purposes.

The rabjee Platform is strictly intended for adults aged 18 years and above. rabjee does not knowingly collect, store, or process personal data belonging to individuals under the age of 18. Registration is restricted to adults, and age verification is a mandatory step in the rabjee KYC process.

If rabjee becomes aware that personal data has been collected from a person under the age of 18, that account will be immediately suspended, the data will be deleted as soon as practicable, and any deposited funds will be returned in accordance with our verification procedures. If you are a parent or guardian and believe that a minor in your care has registered on the rabjee Platform, please contact our support team immediately so that the account can be reviewed and closed.

The rabjee Platform may contain references to third-party game providers, payment services, and other services. While rabjee takes care to work with reputable partners, we have no control over the privacy practices of third-party websites or services and accept no responsibility for their privacy policies or data handling practices.

Game studios integrated into the Platform — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — operate their game software under their own terms and privacy policies. By playing games on the Platform, limited technical session data is shared with the relevant game provider as necessary to deliver gameplay. This sharing is governed by contractual data processing agreements between rabjee and each provider.

Payment partners such as bKash, Nagad, Rocket, and Upay process financial transactions under their own privacy policies. rabjee is not responsible for the data practices of these payment providers once a transaction instruction has been passed to them for processing.

rabjee reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. Where changes are material — for example, changes that affect how we use your personal data or the rights available to you — we will provide advance notice to registered players via on-site notification or email, where we hold a valid email address for your account.

The revised Policy will be published on this page with an updated effective date. Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any material change, you should cease using the Platform and contact support to exercise your data rights, including account closure and data deletion where applicable.

We encourage you to review this Policy periodically to stay informed about how rabjee protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data that rabjee holds about you, please contact our support team using the details below. All privacy-related enquiries will be handled with appropriate confidentiality and urgency.

• Live Chat: Available 24/7 via the on-site live chat widget — recommended for urgent privacy or account security concerns.
• Email: support [at] rabjee.biz — for formal written privacy requests, data access requests, and complaints. We aim to acknowledge all requests within two business days and to provide a full response within 30 days.
• WhatsApp: +880 1XXX-XXXXXX — available during business hours (Bangladesh Standard Time, UTC+6). Please do not send sensitive personal data via WhatsApp.